FAQs
Frequently Asked Questions
Orders are dispatched within 2 business days. Delivery usually takes 3 to 5 business days to metro cities and 5 to 8 business days to other locations. Festivals and courier delays can add a few days.
Yes, delivery is free on orders above ₹499. For smaller orders a flat delivery charge of ₹49 applies.
Once your order is dispatched you will receive a tracking link by email or SMS. You can also log in and check the status under My Account, Orders.
We accept online payment at checkout through UPI, debit and credit cards, netbanking and wallets. We do not offer Cash on Delivery.
We do not accept returns or exchanges. If your order arrives damaged or you receive the wrong item, send us photos within 48 hours of delivery and we will replace it or refund you in full.
Yes, you can cancel any time before your order is dispatched by emailing thenewladies@gmail.com or messaging us on WhatsApp. Cancelled orders are refunded in full. Orders cannot be cancelled after dispatch.
Materials vary by design and are listed under Specification on each product page, including the base metal, finish and stone type.
Keep it away from water, perfume and lotions, and put it on after you finish getting ready. Wipe gently with a soft dry cloth and store each piece separately in a pouch or box to avoid scratches.
WhatsApp or call us on +91 90763 00075, or email thenewladies@gmail.com. We usually reply within one business day.
